Delete your NeatRound account.

Delete your account in NeatRound

1. 1

   Sign in to the NeatRound mobile or web app and open Account.

2. 2

   Select Delete account.

3. 3

   Review any unfinished work or ownership action that must be resolved first.

4. 4

   Complete the recent sign-in check, type your exact account email, and confirm deletion.

Once NeatRound accepts the request, organisation access is removed immediately, you are signed out, and secure account deletion continues. The request is permanent and cannot be cancelled after acceptance.

Cannot access your account?

Email hello@neatround.com from the address linked to your NeatRound account with the subject NeatRound account deletion request. Include only your name, account email, and organisation name. NeatRound will verify the request before changing account data.

What deletion removes

• Your NeatRound login, confirmed email, credentials, active sessions, refresh tokens, and verified authentication factors.
• Your active access and role in every NeatRound organisation.
• Pending invitations and ownership-transfer actions addressed to or created by your account.
• Account profile and authentication metadata that is not required for retained business or security evidence.
• Protected NeatRound data held locally on the device after the app confirms no unfinished offline work remains.

Timing and confirmation

An accepted in-app request removes organisation access immediately and shows that secure deletion is in progress. NeatRound then completes and verifies deletion with its identity provider as soon as the system can confirm the required data has been removed. If that verification needs support, access remains removed and the app tells you to contact NeatRound rather than incorrectly claiming completion.

For an emailed request, support first verifies account ownership and any protected-work or organisation-ownership blockers. NeatRound will tell you when the request is accepted and confirm when processing is complete. A legal hold, active dispute, or other required retention may affect specific historical records but does not restore account access.

What may remain

Deleting a person's account does not delete a customer organisation or erase its service history. Completed services, proofs, invoice records, issue history, and security or audit evidence may remain where needed for the organisation's records, fraud prevention, disputes, accounting, or legal obligations.

Retained records do not keep your working login. NeatRound replaces user-facing identity with a neutral Former member label and may retain a random pseudonymous identifier where needed to preserve historical attribution. Backups expire through the controlled recovery schedule, and restored data is subject to deletion reconciliation.

Resolve protected work first

NeatRound will pause deletion when removing the account could strand business authority or destroy the only copy of service evidence. You may need to transfer organisation ownership, finish or hand over an assigned round, allow saved changes or issue photos to sync, or have an unresolved recovery case completed.

Questions about your data?

Read the privacy policy or contact hello@neatround.com for an access, correction, export, or deletion question.